Contact Info

PO BOX Mildura Victoria 3500

Email: hello@merakiandrose.com.au

Website: http://merakiandrose.com.au

Customer care: hello@merakiandrose.com.au

SHIPPING POLICY

Orders are processed Monday – Friday (excluding public holidays) from 8am – 5pm AEST and can take up to 2 – 3 business days to process before being shipped. Once shipped you will receive your order within 2-3 days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Tracking advice will be sent to your email once your order has dispatched.

Unfortunately, we only ship within Australia
Regular Post (Australia Only): Delivery between 5-7 business days
Express Post (Australia Only): Delivery between 1-3 business days depending on rural or metro areas

SHIPPING FOR FLORAL LETTERS AND NUMBERS

As our Floral Letters and Numbers are handmade to order, processing time will be within 3-5 business days. Once shipped you will receive your order within 2-3 days. If you require your Floral Letters by a certain date, please email us at hello@merakiandrose.com.au and we will try our best to accommodate you.

 

RETURNS

Please read the description carefully before placing an order. If you are not sure of something, please contact us first.

If your item is incorrect, please notify us immediately. We do not accept returns for change of mind. Please read the description carefully before placing an order. If you are not sure of something, please contact us first. We will only accept a return if the item is damaged, you will need to provide receipt or proof of purchase and photos of the damaged goods, once approved it will need to be sent back to us within 7 days at the customers expense, in its original packaging and original condition. If the item arrives otherwise, a refund may not be approved. Tracking details will need to be provided to us by the customer within the 7 days of receiving their item.

Please make sure to contact us before any returns, and we will give you further instructions.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

PAYMENT OPTIONS

We accept PayPal (including credit card) payments and Afterpay.

 

 PRIVACY POLICY

“By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.”

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